YOUR AI CALLING ASSISTANT

Turn more enquiries into real conversations.

Follow up consented leads and answer inbound enquiries with an AI phone agent shaped around your business. Give your team the conversation, the context and a clear next step.

Your voice. Your goals. Your team in control.

Inbound + outboundYour agents + voicesTranscripts + outcomes
Manage My Calls, a product of riverhorse.co.nz. A voice for your business. AI conversations, human connections. A friendly AI assistant waves hello; your team stays in control.

BUILT AROUND YOUR NEXT STEP

01 / FOLLOW UP

Keep warm leads moving.

Reach contacts who asked to hear from you. Ask your questions and capture what matters.

02 / ANSWER

Give enquiries a first response.

Let an AI agent understand why someone is calling and pass the context to your team.

03 / TAKE ACTION

Make the handover useful.

Review the transcript, outcome and callback request before picking up the conversation.

MEET YOUR NEXT TEAMMATE

See where a conversation can go.

Explore an inbound enquiry, a lead follow-up and an opt-out. Written examples, with a clear outcome for each.

The conversation studioILLUSTRATIVE PRODUCT PREVIEW

ALEX / YOUR AI PHONE AGENT

Inbound enquiry

Someone rings your business number

Written examples. No audio or phone call.

THE CONVERSATIONSample transcript
  1. Alex · AI agentHi, you’ve reached the team. I’m an AI assistant. How can I help?
  2. CallerI’d like to arrange a time to talk about my business.
  3. Alex · AI agentOf course. What would you like to cover, so the right person calls you?
EXAMPLE OUTCOMEEnquiry captured for your team

A conversation with a clear next step.

From the first ring to the follow-up, keep it connected.

  1. 01 / CONNECT

    Your business number

    Incoming enquiries and outbound follow-ups.

  2. 02 / CONVERSE

    Your AI agent

    Your voice, knowledge and conversation goals.

  3. 03 / UNDERSTAND

    The full conversation

    A transcript and outcome for your team.

  4. 04 / FOLLOW UP

    A useful next step

    The context to pick up where the call left off.

Hand over the calls that fill your day

and keep every one of them in view.

Build

An agent that sounds like you

Choose its voice and personality, and give it your knowledge, questions and goals for each conversation.

Run

Campaigns on your terms

Call the contacts who asked to hear from you, inside the hours you choose, with the retries you set.

Review

The story behind each call

Read the transcript, see the outcome, and know what happens next before your team picks up the phone.

Both sides of the phone, in one workspace

The people ringing you and the people waiting to hear from you are the same customers. One agent setup, one set of rules and one record of every conversation covers both.

Manage My Calls AI assistant beside a phone connecting calls, conversations and outcomes. A product of riverhorse.co.nz.

Inbound

Answer your numberEven when the team is busy
Understand the enquiryWho is calling and why
Pass it to your teamWith the conversation attached

Outbound

Call consented contactsFrom your campaign list
Ask your questionsIn the order that suits the call
Record the next stepInterested, call back, or not now

Self-service sign-up, calendar booking and live transfers to your team are planned.

The safeguards a phone call demands

Consent, calling hours and opt-outs are checked by the system before a call goes out. What the agent says is set by its instructions, and each call is checked afterwards.

Consent on record

An outbound call goes only to a contact whose consent is current. Someone who withdraws it drops out of the queue.

Your calling hours

Calls go out on the days and between the hours you set, in each contact’s own time zone.

Opt-outs stick

When a call is recorded as a request not to be called, the number is blocked in the same step. No import or campaign can put it back in the queue.

AI disclosure, checked

The agent is instructed to say it is an AI in its first words. Each call is checked afterwards, and one where that can’t be confirmed is never recorded as a lead.

A person decides the unclear ones

A call the agent couldn’t settle is put in front of your team rather than guessed at.

From a blank agent to its first conversation

  1. Create your agent

    Choose a voice, set its personality and give it the questions and goals for each conversation.

  2. Connect your calls

    Point your number at it for incoming calls, and add consented contacts for outbound campaigns.

  3. Review and refine

    Read each conversation and its outcome, adjust the instructions, and pause whenever you need to.

CALLING CAPACITY THAT FITS YOUR TEAM

Start focused.
Grow your conversations.

Explore proposed monthly plans with included minutes, custom agents and visibility into every call.

Explore pricing ↗
PLANS FROMNZ$200/ month

200 included minutes · plus GST


Start on a free trial.
We’ll talk through the right setup for your business.

Questions people ask first

What does Manage My Calls do?

It gives your business an AI phone agent. The agent answers calls to your number and calls the contacts who agreed to hear from you, then hands your team each conversation’s transcript and outcome.

Will people know they are talking to an AI?

That is the intent. The agent is instructed to say it is an AI in its first words, and each call is checked afterwards for whether it did. A call where that can’t be confirmed is never recorded as a lead, and its record says why.

Who will the agent call?

Only contacts with current consent on record, on the days and between the hours you set, in the contact’s own time zone. A new campaign starts paused, so nothing goes out until you start it.

What happens when someone asks not to be called?

When the call is recorded as a request not to be called, the number is blocked in the same step, and no import or campaign can put it back in the queue. Only a workspace owner who has read the call can reverse a block that was made in error.

Can the agent give financial advice?

It is instructed not to: to recommend nothing, name no product or provider, and offer to put the person in touch with someone who can help. A call checked afterwards as straying into advice is flagged for your team to read, and is never recorded as a lead.

How do I get started?

Contact us to discuss your calling needs and current availability. Self-service registration and checkout are planned. Existing customers can sign in to their workspace.

Your next lead deserves a conversation.